Refund policy

RETURN POLICY — BrowRitual

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at almitarioss12@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, contact us at almitarioss12@gmail.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns on beauty products that have been opened or used, as for hygiene reasons we cannot resell them. We also do not accept returns on sale items or gift cards.

If you have a question about a specific item, please contact us before making your purchase.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unopened, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at almitarioss12@gmail.com